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Shhhh... We don't work on weekends! All tickets are replied during business days. Don't wake up the sleeping cat!

Hey! We're only open on weekdays - not weekends! Weekend tickets will be replied on Monday!

Before you send in a ticket...

Make sure you have your order number - without it we can't do anything

CHECK YOUR ACCOUNT FOR STATUSES BEFORE YOU SEND A TICKET! The statuses on your account are much more detailed than the statuses we can see. 

Not all IDs received? Teslin and PVC IDs are not made on the same schedule or in the same location! It can take up to 3-6 weeks for teslin IDs to be delivered! If your order is missing photos - send order number and names of those missing photos - we will send you further instructions

WU orders cost an extra 25% fee

Paid and not showing as such: It may take 24-48 hours for your payment to process (up to 72 for WU). Past the time period? Send in order number/bitcoin hash 160 for bitcoin/bitcoin cash order, or order number/MTCN for WU order


Sorry for recent delays **We had a giant setback in the last few days.** Things are returning to normal operations.

WE CANNOT EDIT ANYTHING ONCE ITS IN If you have errors on a unpaid order, do not pay for it and create a new order! *shipping addresses can be changed in the early stages of an order before downloaded/in progress/rtpcompleted status. Have your shipping address ready to go before you ask please

Late response? Apologies for late responses recently - we been doing a lot of site work and cleanup!


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