Frequently Asked Questions

Do you accept any other forms of payment besides BTC (Bitcoin)?
We accept BTC, Western Union, and MoneyGram as our payment options. Here's a guide to using Bitcoin
I don't live in any of those states. Should I still buy an ID?
Using an out of state ID is fine. Most college towns are used to seeing people from all over the world, so an ID from another state is not unusual at all.
My order hasn't arrived and its been 2 weeks, what's going on?
Sometimes there are some unforeseen circumstances that delay our process in making your ID's. We try to keep everyone up to date on our updates page. Please check through there before you submit a ticket!
My ID's came in but some have incorrect information on them. Can I get a reprint?
The answer is and always will be NO. We use full automation when making your ID's meaning any mistakes you see on the ID itself is due to incorrectly filling out the order form. You should always double check the order form before adding it to the cart. You also have the option to look over your info while its in the cart. If its incorrect, simply delete that ID from your order and redo it.
I made an order and paid but just decided I don't want an ID anymore. Can I get a refund?
The answer is and always will be NO. We DON'T refund money once its been sent. Be very sure that you want one of our great products before you order and send payment!
My order has been stuck on "placed" and hasn't been marked as verified/paid. Whats going on with my order?
If you ordered with Western Union/Moneygram and have submitted your info, please give it about 1-4 business days for it to be verified. If it takes longer than that, please submit a ticket with your order number to find out whats preventing your order status from being updated.
My order went from "paid" back to "placed/unpaid". What happened?
If this happens to one of your MG/WU orders, it means your money was unable to be picked up. Submit a ticket so we can take care of the problem. We will not ship your ID's unless we are paid in full. No exceptions.
My order disappeared from my account page, what happened?
Sometimes if we notice that your order has been given a wrong/bad address for you to send btc we will go ahead and delete it before you pay.

Also your order automatically deletes if it isn't paid within 2 weeks.
I paid for express but my order still came in the regular two week time period you advertise, I want a refund!
Sorry it took that long but since USPS is really hit or miss with their times we canít completely rely on their shipping times to be 100% accurate. Once your order is shipped its out of our control.
How long does it take for my order to arrive once itís marked shipped?
USPS tends to be all over the place with delivery times. It usually takes a day or two for packs to get picked up from the USPS blue boxes. So weíd say about 2-7 days for an order to arrive once it's shipped via Priority.
1-3 days for Express.
If your order doesnít come in our usual turnaround, there is nothing we can do.
What do the Order statuses mean under my Account page?
Placed: Means you placed the order and will be downloaded shortly once your payment is received (Allow about 3-4 days for it to be downloaded, we download about 2 batches a week)
Downloaded: Your order is being worked on and will be shipped out after its produced!
Shipped: Your order has been dropped off at a USPS blue box and is on its way to you!
Do you ship Internationally?
No we only ship within the USA.
What is the difference between Express and Priority shipping?
Express usually takes 1-2 days to arrive once shipped. Priority usually takes anywhere from 2-7 days to arrive.
All labels say 2- 3 days to arrive but it never seems to hold true once the packages are in USPSís hands
Express and Priority are only the shipping methods and have NO effect on the speed of production with your order
How long do I have to pay before my order gets deleted of the site?
You have 2 weeks to pay for your order before it gets deleted from our servers! Make sure to get payments in as soon as you can for the best service!
Can you guys make up information if I donít fill it out the order form completely?
No, we do not make up information for you. If you put nothing on the order form, your ID will have no information rendering it useless.
Do I need to put the state abbreviation on the address line when filling out the order form?
No, the site automatically adds in the state abbreviation based on what state you selected at the top of the order form page.
Do I need to look up an address?
Yes. Use Zillow to find a valid address in your selected state that is easy to remember.
Do your ID's scan?
Yes! All of our ID's have scannable 2D barcodes and encoded Magnetic Strips. So they can be swiped or scanned :) Keep in mind only certain states have mag strips*
Do your ID's work under UV/Blacklight?
Yes! All our ID's have the correct UV colors and information! All our ID's we make have all their respective features that a real one would have!
Do your ID's have the correct holograms?
Yes! All of our ID's the have correct holograms on them and look identical to its authentic counterpart. None of those "Mark of business" or "Authentic" holograms local vendors use! Our products are as close to 1:1 as it gets!
How do I pay with BTC?
Follow this guide! Thats the easiest way of explaining btc!

Make sure to pay the exact amount that our site requests! If it is short, your order will not be made! If you fail to send the correct amount you risk losing your BTC and order if it goes unnoticed by you!
How do I pay with Moneygram?
1. Go ahead and place your order.

2. Take a picture of who/where to send money to (Spelling must be correct)

3. Go to Moneygram location and send the amount our site requests to the name our site gave.

4. Hold on to your receipt and come back to your Account page to input all the information I site asks for. (Reference #, Name, Value, etc.)

5. Once ALL the information is put in their respective fields, Click Submit.

DO NOT SUBMIT WITH EMPTY FIELDS

Your order will be delayed if you do!

6. MG orders take about 1-4 days to get verified on our end.

7. Stay up to date on your order status. In some cases we have issues picking up money. If your order status changes back to an older status, it means something went wrong.
How do I pay with Western Union?
1. Go ahead and place your order.

2. Take a picture of who/where to send money to (Spelling must be correct)

3. Go to Moneygram location and send the amount our site requests to the name our site gave.

4. Hold on to your receipt and come back to your Account page to input all the information I site asks for. (MTCN #, Name, Value, etc.)

5. Once ALL the information is put in their respective fields, Click Submit.

DO NOT SUBMIT WITH EMPTY FIELDS

Your order will be delayed if you do!

6. WU orders take about 1-4 days to get verified on our end.

7. Stay up to date on your order status. In some cases we have issues picking up money. If your order status changes back to an older status, it means something went wrong.
Can I get a better price than the reseller program?
We feel that for our service and quality of product that our prices are very fair! We are one of the best when it comes to customer service and making a great ID! Our price is our price and we will not go lower than that! Reseller pricing is our best option if it fits your selling habits. We offer two great programs that cater to both ends of the spectrum for resellers! Take advantage of it!
I'm not happy with my ID, I want a refund!
If your not happy with your ID there must be a specific reason! If its wrong information that is on you because everything you put in our form is what goes on the ID. If its a bad print, please submit a ticket with a picture via imgur in the ticket so we can take a look. If its bad we will send out a reprint. No refunds will be given in ANY situation! You get what you bought! No returns/No refunds
My ID picture came out really bad! I want my money back or a reprint with a new picture!
We provide a guide on the "How to Order" page for help with taking pictures. We edit the photos every time but there is only so much we can do. If half your face is darker than the other because of a shadow, it won't be fixed. Make sure to submit as good of a pictures as you can. (2 MB limit)
I keep submitting my information on the order form page but it just refreshes the page. Why won't it add to cart?
If your picture size is over 2 MB, it will reject the photo and reset the order form. Make sure your picture size is 2 MB or smaller. Make sure also not to send a tiny picture like a thumbnail. This will not work out in your favor if you send in an extremely small picture.
How long does it take to receive my order?
All orders turnaround time starts when payment is sent/received NOT when you place the order!
For BTC orders, once payment is received and confirmed, about 2 weeks or less.
For WU/MG orders, once money is picked up about 3 weeks or less. Do NOT refund your money if you want your IDís on time. This will delay the process or get your account flagged.
We now wait till your WU/MG money is picked up before we start production on your order for our safety. If you need them ASAP, we HIGHLY advise you to learn how to submit payment with BTC
Can I get tracking for my order?
We do not provide tracking numbers for orders. We do however make updates on this site (Update tab) and to your individual order once it has shipped. Just check your account page and it should tell you when its Verified, Downloaded, and shipped.
Can i send WU or MG online?
No we can't accept WU/MG from online transactions. They are usually cancelled 50% of the time due to fraud prevention so its not worth the trouble for you or us.